Contact Us Today! 866-468-7487 or Outside The USA: 001+ 707-262-1394

Website Privacy Policy

Last Updated 6/5/2018

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Apricot Power. Our address is P.O. Box 745, Lakeport, CA, 95453, USA. You can contact us by post at the above address, by email at customerservice@apricotpower.com or by telephone on 1-707-262-1394.

We are not required to have a data protection officer, so any inquiries about our use of your personal data should be addressed to the contact details above.

Sections of this document:

- When you use our website

- When you submit an inquiry via our website

- When you purchase a product from our website

- Your rights as a data subject

- Your right to complain

- Updates to this privacy policy


When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary we allow EU-based customers to withdraw consent. These cookies can be seen on our cookies detail page or by clicking “Show Details” on our cookie notification popup when first visiting our website.


When you submit an inquiry via our website

When you submit an inquiry via our website, we ask you for your name, contact telephone number and email address. Wholesale account applications must provide additional information including business address, credit history, references and more.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered your inquiry to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your inquiry is stored and processed in our email and customer relationship management (CRM) systems.

We do not use the information you provide to make any automated decisions that might affect you.

In order to track our customer support and sales efforts accurately, we may keep inquiry emails and CRM records for an indefinite period.


When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

At some point after your purchase we may send you emails asking you to review us as a company on Trustpilot or to review the product(s) you purchased. If you prefer not to receive these review requests, simply log in to your account and uncheck the appropriate box on your Email Preferences page.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our cloud server which is based in the USA. Your credit card details are passed to Authorize.net, a third-party payment processor which is based in the USA and certified to the PCI. We do not retain your credit card information. Learn more about Authorize.net’s security policies.

We keep your order information for an indefinite period, to provide an accurate view of sales history across our business.


Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, mail or telephone, please use the contact information provided above in the Who Are We section of this policy.


Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly so we can address your complaint.

Individuals in the European Union can also contact DPR Group, our EU Data Protection Representative for the purposes of GDPR. We have appointed DPR Group so you can contact them directly in your home country if you have a privacy-related concern, since DPR Group has locations in each of the 28 EU countries. Do not contact DPR Group with customer service questions (order returns, refunds, etc).

Individuals in the European Union who wish to raise a GDPR-related question to Apricot Power or otherwise exercise your rights in respect of your personal data may contact us directly or contact DPR Group by:

  1. sending an email to DPR Group at datainquiry@dpr.eu.com with <Apricot Power, Inc> in the subject line,
  2. contacting DPR Group via the online webform at www.dpr.eu.com/datarequest, or
  3. mailing your inquiry to DPR Group at the most convenient of the addresses on page two of this PDF file.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the date at the top of this document each time our privacy policy is changed.